Welcome to oxygen-at.com. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from Oxygen-AT. By accessing our site or placing an order, you agree to be bound by these Terms, as well as our Privacy Policy and other policies referenced herein (such as the Returns Policy and Shipping Policy). If you do not agree with any of these terms, you should not use our website.
Throughout these Terms, “Oxygen-AT”, “we”, “us”, or “our” refers to the sole trader business operating this website (owned by [Your Name], in the UK). “You” or “Customer” refers to any person using the site or purchasing goods from us.
We aim to use clear and simple language in our terms. If you have any questions about these Terms, please contact us before placing an order. These Terms do not affect your statutory rights as a consumer, which always prevail in case of conflict.
Oxygen-AT is a sole trader business registered in the United Kingdom. The business address is [Business Address, City, Postcode, Country]. You can find our contact and legal details on our Impressum/Legal Information page and our Contact page. We are not a VAT-registered company at this time (if that changes, we will update our VAT number in our Impressum). According to UK and EU e-commerce regulations, we make our contact information (including email address) available so you can reach us easily .
Eligibility: To use our website and place orders, you must be at least 18 years old (or the legal age of capacity in your country) or be using the site under the supervision of a parent or guardian. By placing an order, you confirm that you are legally capable of entering into binding contracts.
Account: You do not need to create a user account to browse or purchase, but if you choose to register, you are responsible for maintaining the confidentiality of your login credentials. All information you provide to us must be accurate. If you suspect any unauthorized use of your account, notify us immediately. We are not liable for any loss or damage resulting from your failure to protect your account credentials.
Website Content: All content on our website (text, images, logos, product descriptions) is owned by or licensed to Oxygen-AT. It is for your personal, non-commercial use. You may not copy, reproduce, or distribute any content without our permission, except for sharing our product links or info as needed for personal use.
Prohibited Use: You agree not to misuse our site. This includes not engaging in hacking, introducing malicious code (viruses, Trojans), or any activity that disrupts the operation of the site. You also agree not to use our site for any fraudulent or unlawful purpose. If we determine that a user is abusing the site or violating laws, we reserve the right to terminate or suspend access to the site and inform authorities if necessary.
We strive to display and describe our products as accurately as possible. This includes providing clear images, specifications, dimensions, and materials. However, please understand:
Accuracy of Descriptions: There may be minor variations between the product images on the site and the actual product (for example, color tones might appear slightly different due to lighting or screen settings). Such slight differences do not mean the product is not as described. We ensure that the main characteristics are correct. If you feel a product you received differs significantly from its description, you have the right to return it (see Returns Policy).
Availability: We list products for sale subject to availability. Because we rely on third-party suppliers, stock levels can change quickly. We do our best to indicate current availability on the site. If you order an item that turns out to be out of stock or unavailable for any reason, we will inform you promptly and offer alternatives or a full refund.
Pricing: All prices on our site are listed in [GBP (£) / relevant currency] and include taxes where applicable (we will state if VAT is included or not). Shipping fees are separate unless otherwise stated (see Shipping Policy). We reserve the right to change prices at any time, but any changes will not affect orders that have already been placed and confirmed. In the event we discover a pricing error in an item you’ve ordered, we will contact you with the correct price and you will have the option to reconfirm or cancel the order. If we cannot reach you, we will treat the order for the mispriced item as cancelled (with full refund).
Typographical Errors: While we endeavor to keep information accurate, mistakes can happen. If a product listing has a manifest error (e.g., obviously incorrect price like £0.99 instead of £99, or a wrong description), we reserve the right to correct it. If you bought based on incorrect info, we will let you know and you may cancel for a refund if you wish.
Placing an Order: To order, add desired items to your cart and proceed to checkout. You will need to provide shipping and payment information. Please review your order summary (items, quantities, address, and total cost) before confirming. By clicking the confirm/submit button, you are making an offer to purchase the items in your cart.
Order Confirmation: Shortly after you place an order, you should receive an order confirmation email from us. This confirms that we have received your order request. The order confirmation is not our acceptance of your offer to buy – it’s an acknowledgment. The contract of sale is formed only when we dispatch your item(s) and send you a shipping confirmation.
Non-Acceptance: We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, detected payment fraud or security issues, delivery restrictions to your location, or errors in pricing/information. If we cancel your order, we will notify you and not charge you (or will refund any payment made).
Modification: If you realize you made a mistake (wrong address, need to change an item) after placing an order, please contact us immediately. We can’t guarantee modifications after order confirmation because we often process orders quickly, but we’ll do our best to assist. Once an order is shipped, changes are not possible – you might need to follow the returns process in that case.
Payment Methods: We accept major credit and debit cards (via Stripe payment gateway) and PayPal for payments. These methods are secure. You can choose your preferred method at checkout.
Timing of Payment: Your card or PayPal will be charged at the time of order placement (or shortly after). If for some reason we cannot fulfill your order and need to cancel, we will issue a prompt refund.
Currency: All transactions are processed in [GBP or specify currency]. If you are paying from a different currency, your bank or PayPal will handle the conversion at their rate and may charge a small forex fee. We are not responsible for any differences due to currency exchange rates or fees by your bank.
Security: We do not personally collect or store your full payment details. Card payments are handled by Stripe on their secure platform, and PayPal transactions occur on PayPal’s secure site. Both Stripe and PayPal are PCI-DSS compliant. We take fraud seriously – all payment details are encrypted. Occasionally, to prevent fraud, we or our payment processors might need additional verification (for example, asking for confirmation of billing info). If such verification is not provided, we may cancel the payment/order for safety.
Payment Issues: If your payment method is declined or if we suspect a payment is fraudulent, we have the right not to accept the order. It’s your responsibility to ensure you use a valid payment method and have sufficient funds. If you experience technical issues during payment, contact us and we can assist or provide alternative solutions.
By placing an order, you agree to our Shipping Policy (detailed separately). Key points include:
Delivery Times: We aim to deliver within the estimated timeframes provided, but these are estimates, not guarantees. Occasionally delays can occur beyond our control (customs, carrier delays, etc.). We will not be liable for any indirect or consequential loss due to delayed delivery. However, if we fail to deliver within 30 days of order (and no longer period was agreed), you have the right to cancel and get a refund .
Transfer of Risk & Title: Ownership of the products passes to you once we have received full payment. Risk of loss or damage to the products passes to you once the goods are delivered to the address you provided. This means after delivery, you are responsible for their safekeeping. If a package is lost or damaged in transit before delivery, that is our responsibility – we will replace or refund. Please notify us promptly if a delivered item arrived damaged.
Import Duties: If you order from outside the UK (or if our supplier ships from overseas into your country), you are responsible for any import duties or taxes that may apply at the border, as explained in our Shipping Policy. Refusal to pay such charges resulting in the package being returned or destroyed is at your own risk; we may not be able to refund in such cases if the goods don’t return to us.
Incorrect Address: Ensure your shipping address is accurate. We are not responsible for orders delivered to an incorrect address provided by you. If you enter a wrong address and the package is returned to us, we can resend (shipping fees will apply) or refund the product minus shipping.
Unclaimed Packages: If a package is unclaimed or undeliverable and returned, we will contact you for further instructions. Additional shipping costs for re-delivery may be charged.
By accepting these Terms, you acknowledge you’ve read our Shipping Policy and agree to its terms.
We want you to be satisfied with your purchase. Our detailed Returns & Refunds Policy is part of these Terms (please refer to it for comprehensive guidelines). Key highlights:
Right to Cancel (UK/EU): You have the right to cancel your order within 14 days of delivery for any reason . You must inform us of cancellation and send the item back. We will refund you in full (including standard delivery cost) within 14 days of receiving the returned item . You will bear the return postage cost unless we agreed to cover it .
Our Extended Return: We offer a 30-day return window (per our policy) for unwanted items, provided they are in new condition. Some exclusions apply (e.g., certain personal items).
Faulty or Not as Described: If a product is defective or significantly not as described, you are entitled to a remedy. Contact us as soon as you discover an issue. Depending on timing and situation, remedies include repair, replacement, or refund. We will cover any return shipping for faulty/incorrect items. This is in line with your consumer rights which are not affected (for example, under the UK Consumer Rights Act 2015 and EU laws, products should be of satisfactory quality, fit for purpose, and as described).
Return Process: To initiate a return, contact us for instructions. Items should be sent back to the return address we provide, in appropriate packaging. Once we receive the return, we will process the refund or exchange as per our policy. Refunds are typically issued to the original payment method.
Condition of Returns: Please take reasonable care of items you plan to return. If an item is returned damaged (and not due to transit or our fault) or with missing parts, we may deduct from your refund for any loss in value.
Exchanges: If you want to exchange an item, the simplest way is often to return for a refund and place a new order for the desired item. Or consult our Returns Policy for exchange procedures.
We abide by all applicable consumer protection laws regarding cancellations and returns. Nothing in these Terms is intended to limit or exclude those legal rights. For instance, if we fail to inform you properly of your cancellation rights, the cancellation period may be extended up to 12 months – but we do inform you, as evidenced here and in your order confirmation.
Product Liability: We assume responsibility that the products sold are as described and are of satisfactory quality. However, we shall not be liable for any damage or injury caused by misuse of a product. Always use products only as intended and follow any instructions provided. For example, if a product comes with safety warnings, you must heed them.
Website Availability: We strive to keep our website available and error-free, but we cannot guarantee uninterrupted access. There may be times the site is down for maintenance or due to technical issues. We will not be liable for any inconvenience or loss caused by the website being unavailable. Always ensure you have received an order confirmation email after placing an order – if not, contact us.
External Links: Our site may contain links to third-party websites (like manufacturer pages, articles, or social media). We are not responsible for the content or practices of those external sites. Clicking such links is at your own discretion and risk.
Force Majeure: We are not liable for any failure to perform, or delay in performance of, any of our obligations (such as delivery) if it is caused by events outside our reasonable control (“Force Majeure”). This includes things like natural disasters, acts of government, war, epidemics, labor strikes, transportation disruptions, etc. If such an event occurs, we will communicate with you and the timeline for performance will be extended for the duration of the event. If a Force Majeure event severely affects your order, we may offer a cancellation and refund.
Limitation of Liability: To the fullest extent permitted by law, Oxygen-AT’s total liability to you for any claim arising from your use of the site or purchase of products shall be limited to the amount you paid for the product(s) in question. We are not liable for any indirect, special, incidental, or consequential damages (such as loss of revenue, loss of business, loss of data, or inconvenience) except where such exclusion is not allowed by law. In plain terms, we will be responsible for delivering either the product or your money back. We do not exclude or limit liability for things that cannot be limited by law, such as liability for death or personal injury caused by our negligence, or for fraud/fraudulent misrepresentation, or any breach of the obligations implied by consumer protection laws regarding title (your right to own the goods) . Your statutory rights as a consumer (under UK Sale of Goods Act, Consumer Rights Act, EU directives, etc.) are not affected by these limitations.
Indemnity: You agree to indemnify and hold harmless Oxygen-AT and our owner [Your Name] from any claim or demand (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or rights of a third party in the context of your use of our site.
Your submission of personal information through the store is governed by our Privacy Policy (see above). In short, we will use your data to process orders and improve services, and protect it according to UK GDPR/EU GDPR. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. We implement appropriate security to protect your info. We also use cookies – details of which are in our Cookie Policy. By agreeing to these Terms, you acknowledge you have read our Privacy Policy.
All content on oxygen-at.com, including our brand name Oxygen-AT, logos, graphics, product images, and text descriptions are protected by intellectual property laws. You may not use our trademarks or content without express permission. You are welcome to share our website URL or product links on social media, etc., but you cannot copy our content for commercial use. If you believe any content on our site infringes your or someone else’s IP rights, please notify us and we will address it.
These Terms are governed by and construed in accordance with the laws of England and Wales (for UK-based business, this is typical; adapt if needed). This means a contract for the purchase of goods through our site and any dispute arising from it will be subject to the laws of England and Wales. However, as a consumer, you will also enjoy the protection of mandatory provisions of the law of the country in which you reside.
In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. If we cannot resolve a dispute, you and we both agree that the courts of England and Wales shall have non-exclusive jurisdiction. Non-exclusive jurisdiction means that if you are a consumer resident in another country, you could choose to bring a claim in the courts of that country under its laws, and likewise, certain consumer disputes may be resolved in your local courts.
For EU customers: You also have the right to use the EU Online Dispute Resolution (ODR) platform to assist in resolving disputes – we provide a link to the ODR platform in our Privacy Policy footer as required , and our contact email (i.e., [email protected]) is listed for that purpose.
We reserve the right to update or modify these Terms at any time. If we make material changes, we will post the updated Terms on our site with a new effective date and, when appropriate, notify users via email or site notice. Any changes will not affect orders that were placed under a previous set of terms (i.e., the terms at the time of order will apply to that purchase). For browsing or using the site, the current Terms will apply. It’s your responsibility to check this page periodically for changes. Your continued use of the site after changes constitutes acceptance of those changes.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable by a court, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. For example, if a specific clause is ruled invalid, the rest of the Terms remain in force.
Entire Agreement: These Terms, along with our Privacy Policy, Cookie Policy, and other policies explicitly referenced, constitute the entire agreement between you and Oxygen-AT regarding the use of our site and purchase of products. They supersede any prior agreements or communications.
Transfer of Rights: We may transfer our rights and obligations under these Terms to another party (for example, if the business is sold or merged). We will inform you if that happens. This will not affect your rights under the Terms. You may not transfer your rights or obligations without our express permission.
Third-Party Rights: These Terms are between you and us. No other person shall have any rights to enforce any of its terms (except, as per law, if you bought a product as a gift, the recipient can benefit from the warranty, etc., but they do not become a party to these Terms). The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
Waiver: If we do not insist immediately that you do something you are required to do under these Terms, or if we delay in taking action against you in respect of a breach, that does not mean we waive our rights. Any waiver would be explicitly communicated by us in writing.
Contact Information: For any questions about these Terms & Conditions, you can contact us at: [email protected] or via the other methods on our Contact page.
Thank you for reading our Terms & Conditions. By shopping with Oxygen-AT, you’re supporting a small business, and we greatly appreciate your trust. We are committed to providing quality products and excellent service.
